MIICK TAKES A “WHOLE
SYSTEMS APPROACH™”
At Miick we’ve been facilitating and leading Change Management for over 35 years. Our track record is impeccable, positive, and resolute. In over 1,300 projects focused on change, we paid for ourselves in real time, not over years following, and typically we pay for ourselves within the half-life of our working agreements.
We pay for ourselves in real time, not over years following, and typically by the half-life of our working agreements.
You might ask, How?
The Miick approach with change management is different than most consulting or OD (Organizational Development) companies. You know you want and likely need change. Perhaps the change is focused on hiring or building retention from top to bottom; perhaps the change is in production. Change needs may be driven by habits of managers or leaders anywhere from top to bottom in the company.
Imagine your company as a water balloon. If you or we push on one side, it blobs out on the other. Regardless of the initial area of impact, hiring, retention, production, ergonomics, fiscal management, whatever the issue defined, from our whole systems approach™ we look at the impact to and results of one movement into another. Instead of a blob (unintended consequence) showing up somewhere else in your organization because of a change in another, we anticipate the whole of the company, the impact to each department or team, to top line and bottom-line impacts of any and all actions taken. We’ve also done this work long enough to be REALLY good at anticipating where impacts will show up based on actions taken. Our Whole Systems Approach™ is at the core of our Methodology, our tools, and all we do with you along the way.
IMAGINE YOUR TEAM WITH TOOLS THAT THRIVE ON CHANGE.
Send us a message to schedule a complimentary consultation with our culture and growth experts.
The Miick Tool Box
Miick tools work: Imagine having a business Culture driven by choice not chance. Imagine having clear Communication, behaviors, attitude and actions based on Accountability. Imagine not having to waste your time with drama, bullying, or folks working with a victim mentality. Imagine, all things “numbered” being guided with fiscal acuity and anticipation, people being inspired and more, engaged.
Miick is adept at supporting you to define excellence in every role and in evert department instead of depending on common sense. Most consultants and coaches talk about what to do or why to do it, Miick knows the “How To” of getting change done well, all on Purpose, guided by Values, to Vision accomplished ahead of schedule and on, or below, budget.
change management with the miick companies
“THE MIICK METHOD™”
The Miick Method™ guides performance and results that are exponential to industry norms, time after time, regardless of industry, company size, state or nation. Our methodology addresses the long list of business challenges by giving leaders and team members tools, systems and decision-making skills to function with high engagement and an ownership attitude time and again. Result? We’ve seen our clients grow personally and professionally. How? Innovation, and ownership attitude becomes the norm. Staff engagement is typical instead of rare.
Think of our six-step method as the bone structure that supports high performance. The tools and systems you learn with each step of the Miick Method builds both muscle and alignment. Like disciplined, well coached practice, performance keeps evolving. Records keep getting set, exceeded, and set again at new heights. Performance in each department, with each team member and all systems in place spirals upward with stronger results monthly, quarterly annually, year after year. No theory here, just data time and again.
Step 1: We Know Who We Are
In knowing who we are, first and foremost its paramount to all stakeholders that Profit (and positive cash flow) are a must. Equally clear, is this: driving profit is a core value and an outcome of all other systems in place, an outcome of our behaviors daily, and at the heart of high performance.
The essence of knowing who we are is the answer to one simple question, “What is it we actually provide through our products, through our brand experience?” This higher or deeper purpose of work allows each individual in every role within a company to have true pride in their participation. A great carry over from the world of restaurants is the very word itself: restaurant. The root translation of the word means, a place one goes to be restored; restaurateur literally translates to, “restorer of soul.”
As a manufacturer, as a retailer, in the service industry, IT, medicine/healthcare or anywhere else your company may actually provide trust, safety, efficiency, value; a fitness or martial arts company may provide wellbeing, confidence and leadership skills along with fitness. The list goes on. I look like a barista, but I am a restorer of soul… I look like a trainer or janitor, but my work is to have you feel different when you depart than when you arrived. This sense of purpose, this feeling of what work actually accomplishes is contagious and connected. It is inspired and becomes soul at work. Team members have an answer immediately at hand when asked, “How do I make a difference?”
To really define who we are, building on Purpose, is have clearly defined Values and Vision. Values are used with Purpose to make decisions on a daily basis. Purpose and Values align in decision making to achieve one’s definitive Vision.
Another component of knowing who we are is to define performance excellence in terms of behaviors and actions; that is, performance in action. From experience we’re committed to not count on common sense. There are too many life experiences, too many socio-economic groups, too many variations in education. Frankly even in work performance, there are too many variations on what’s acceptable performance and what’s not. What is A+ to one, is C- to another. What’s the alternative? Core at Miick is to invest the time with our clients to define excellence in each role of any given department, then the interplay of the whole. What you’ll find is that “definitions of excellence”™ provide exponential results, far beyond relying on commonsense which is more often than not, the norm.
There are other elements of Knowing who we are that we will share with you when we begin our work together. In the interim, know that what we’ve shared with you here is the foundation of excellence and inspired performance in all facets of your company!
Knowing who we are supports inspired performance driven by choice. Outcome? Consistent results on Purpose.
Step 2: Fiscal Acuity
Most companies wait for a financial statement to make decisions. One of my clients calls this, “managing by autopsy.” From this autopsy perspective you end up behind and too late with information to do anything but react. Autopsy makes solid decisions impossible. There is an alternative.
We take whatever you’re doing in your accounting department and shift actions to present tense. Even traditional financial statements can close within 2 days post period. More potent are the action steps and systems Miick calls “Miick Operations Accounting™.”
Miick clients are supported with fiscal systems that are both simple and which look ahead. Anticipatory systems are ones that let us know the cost of doing business today, accrued to tomorrow, week to date, then period to date, quarter to date and annually to date ALWAYS against budget.
Imagine having an ideal budget for inventory and purchasing? You will. Imagine stable prime costs regardless of sales up or down, regardless of economy up or down. Imagine stable performance week in and week out, period and quarter to date.
We know how to create and run profitable, fiscally healthy companies, regardless of industry, thanks to all we learned from the fast-paced business management of restaurants. In 40+ years we’ve not had one project that did not achieve the fiscal goals defined at the outset on purpose, and using company values to make those fiscal decisions.
step 3: “conscious communication™”
Integrated into the development of Steps 1 and 2, our third step is to create Safe Space© for tough conversations that come up in the world of business and life.
Through our Conscious Communication™ tools team members learn to have data-based conversations on purpose. Leaders and team members learn to be choiceful in language that connects rather than disconnects, behaviors that build trust instead of diminishing it, and in ways that build accountability that supports both fiscal and physical health.
As mentioned in our list of business challenges, people and our communication with each other is likely the driving challenge of most companies. There’s also little doubt that ongoing communication is the “primary how” of creating a dynamic business culture.
From Miick you’ll enjoy the bonus of seeing and feeling the communication skills learned be applied at home and in community, as life tools, as well as the way we communicate at work. We consistently hear about relationships improving thanks to the communication “tools”, and reasons for the “tools”, being shared. For you and Miick adding communication skills to our toolbox is just good business.
With clear communication comes the ability for leaders in the company to actually define excellence and support it on purpose and in values driven ways. And We Support You to Implement: Miick is on your wing here. We serve as your guide. You are not left to your own to “figure communication “stuff” out.” Drama is cut exponentially; positive engagement shows up, performance ramps. Through our implementation communication effectiveness, soft skills performance can actually be measured. Yes, really, tracked and measured.
step 4: “Hiring on purpose™”
A major bonus from clearly knowing who we are and how we choose to perform is this: When an A+ applicant is searching for a new position we are able to define in advance and share with that candidate our culture and brand experience. On arrival, instead of being caught by surprise, or finding out some time down the road in my work experience what a company is really about, our Purpose, our Values, our expected performance, our brand execution is actually consistent with what we advertised in advance. We know who we are, we commit to being that. To you as our applicant, we ask, “Do you?” “Join us, or don’t.” Retention, engagement, production, sales and bottom line all go up exponentially! This is not theory. Rather, what you get is consistent outcome by Miick from all we share with you AND how we share it.
step 5: “training on purpose™”
Miick is expert in experiential Training. More so, our client learn how to integrate our “tool box”, Purpose and Values into daily performance. A big step in change management, building new habits that replace old habits is ongoing feedback as a system in itself. More so, we teach trainers, managers and leaders to coach to the positive. Instead of catching people doing “stuff” wrong, we catch people doing right things right and build on what’s working to take performance farther than you can imagine possible. Time and again, regardless of industry, size or location.
step 6: ongoing learning
and applying
There’s no such thing as change being “one and done.” Going forward transformation, innovation and change will happen faster and faster. In all we’ve shared here, what you get from Miick is systems, method and tools that support team members from top to bottom, from entry level to C-suite to keep learning and applying.
Whole systems guide conscious, mindful behavior and provide your company emotionally intelligent, values driven leaders and team members that are adept, decisive and anticipatory… read: engaged, tools active in mind, emotion and spirit.
In summary, every project, every company, each leader, is unique. Our approach is both consistent and unique in its application every time. Call us.
